Introduction
At Toraaah, we strive to provide our users with high-quality, faith-enriching content and services through our subscription-based platform. We understand that circumstances may change, and you may wish to cancel your premium subscription. This Refund Policy outlines the conditions and procedures for canceling your Toraaah premium subscription. You can cancel your premium subscription at any time to avoid future charges. Canceling will turn off auto renewal of your membership. Once you cancel you won't be charged again and you will continue to have access to premium benefits until your next payment is due. After that your account switches to free.
Cancellation Process
To cancel your premium subscription, please follow these steps:
- Log into your Toraaah account.
- Go to your Account Settings.
- Click on the "Subscription" tab.
- Click on the "Cancel Subscription" button.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Technical Issues: If you experience significant technical difficulties that prevent you from accessing or using purchased content or services, you may be eligible for a refund. Please contact our support team with details of the issue.
- Other: Toraaah reserves the right to issue refunds or credits at its sole discretion.
Refund Process
To request a refund, please contact our support team at support@toraaah.com. Please include the following information in your request:
- Your name and email address associated with your Toraaah account
- The date and time of the purchase
- A description of the reason for your refund request
- Any relevant supporting documentation, such as screenshots or error messages
We will review your refund request and respond within 5-7 business days. If your request is approved, the refund will be processed and credited to your original payment method within a reasonable timeframe, depending on your payment provider.
Contact us
For any questions or concerns about Toraaah, please contact us at support@toraaah.com.